Prepared for Customer Experience · My Food Bag · Aotearoa New Zealand
The weekly choose · a concept

Thirty recipes.
One tired Sunday.
Choose, choose, choose.

You publish more than thirty recipes every week across nine different plans, and that generosity is real. But it lands on a person at the end of a Sunday, and a list is not a decision. This is a concept for the ten minutes before someone gives up and picks the same four things again.

“30+ recipes to choose from every week.”

My Food Bag · myfoodbag.co.nz, July 2026
See the moment
01 — THE WAIT
A Sunday, 8:50pm

The Sunday-night scroll

Someone opens the app to choose next week. There are thirty-plus recipes, a gluten-free kid, netball on Tuesday, someone home late on Wednesday, and about four minutes of patience left. So they pick the same familiar things, and the interesting half of your range never gets seen.

Your own site offers nine plan types — including a Gluten Free plan supported by Coeliac New Zealand and a Diabetes Plan supported by Diabetes NZ. You already hold the facts that would narrow thirty recipes to five. They are just not being used to do it.

Tap it — this is the wait itself, not a picture of it

What happens now

A grid of thirty. The customer does the filtering you could have done, and defaults to what they chose last week.

What it costs

Your best new recipes go unseen, and a week that felt like homework is the week before someone pauses.

What the concept does

Narrows thirty to five against what this household actually said, and stops. They still choose.

02 — THE WORK, PREPARED
The same situation, four ways

One week. Four different households.

The same thirty recipes, narrowed four ways. Nothing here orders anything, and nothing swaps a recipe the customer chose — the shortlist is a suggestion with its reasoning attached.

WHY THIS ISN'T A TEMPLATE

A template sends the same thing to everyone and changes the name. What matters here is the case that should get something different — or nothing at all.

The rules beside each draft are placeholders. A pilot replaces them with your actual policies. We have not seen those, and this concept does not guess at them.

Nothing here sends
Every draft goes to a named person. No channel is connected by this concept.
03 — THE GUARD
Before a person ever reads it

The checks that run before a shortlist reaches anyone

Food is where personalisation touches health, money and children in the same breath, so the guards matter more than the cleverness.

Drafts are held against the Fair Trading Act 1986, the Privacy Act 2020, the therapeutic-claim provisions of the Medicines Act 1981, and the Unsolicited Electronic Messages Act 2007.

Press run to see what it catches — and what it refuses to produce at all.

04 — THE ROOM
Where you watch it work

One room. Your people, your agents, every action on the record.

Every concept on this page would run inside a private room like this: your team and the agents in the same space, drafts appearing with receipts, a named person saying yes. It runs on infrastructure you approve — and what is said in the room stays in it.

My Food Bag · pilot roomprivate · yours
D
Drafter agentDraft ready for this morning’s enquiry — prepared from your own rates and rules. Nothing has been sent.
receipt sources: your rate card · rules: yours · held for approval
O
Operations youApproved — send the standard version.
K
Keeper agentSent and filed. The record shows who asked, what was used, and who said yes.
the record — readable, kept
09:02 draft prepared from your sources
09:06 approved by a named person
09:06 sent · receipt filed

Client information stays in your room. Six months later, “where did this come from?” is one line, not a search.

Yours

Runs where you approve — your own room, your own record. Nothing in it leaves it.

On the record

Every agent action lands as a line a person can read — not a log only a vendor can open.

People decide

Drafts wait for a named person. The room shows who said yes, and when.

This panel is a concept picture, not a live room — a pilot stands up the real one, on infrastructure you approve.

05 — ON ONE SCREEN
Nothing here has been sent

The week, before anything reaches a customer

Illustrative and fictional. No production access is requested by this concept.

HouseholdCountPreparedWaiting onStatus
4 people, 5 nights, one gluten freeFive narrowed, reasons attachedCustomer to chooseAwaiting choice
1 person, 3 nightsThree narrowed for leftoversCustomer to chooseAwaiting choice
Two weeks skippedOne question drafted, no discountCX sign-offAwaiting approval
On the Diabetes PlanNothing narrowedA personHeld — no shortlist
Restriction looks inferredNothing narrowedConfirm the fact firstHeld — no shortlist
Delivery address unverifiedShortlist heldAddress checkParked

Counts are deliberately blank. This concept has no My Food Bag data and does not estimate how many households anything affects.

06 — HOW IT WAS MADE
Mana Receipt

Every draft carries its own working.

Not a log somebody has to go and find. The provenance travels with the work — what it read, which rules it held, who must approve it, and what it refused to do.

This matters most on the day someone asks why it said what it said.

Mana Receipt · draft
Artefact
Weekly shortlist — 4 people, 5 nights, one gluten-free eater
Read
Published plan types, recipe counts and surcharge facts from myfoodbag.co.nz · household fields: people, nights, stated dietary needs, plan type, skipped-week count. No payment data. No health records.
Rules held
Fair Trading Act 1986 · Privacy Act 2020 · Medicines Act 1981 therapeutic-claim provisions · Unsolicited Electronic Messages Act 2007
Refused
No order was placed. No nutritional or medical claim was made. No shortlist was drafted for a household on the Diabetes Plan, or where a dietary restriction appeared inferred rather than stated.
Approver
A named person. Unsent until then.
Prepared
Reference
07 — WHAT WE ARE ACTUALLY ASKING
The boundary

What this will never do

It does not send. It prepares, and a named person sends. It does not publish to any channel, commit spend, move money, or make a decision that belongs to a person. It does not pretend to be a person — every draft says it was prepared by a machine and approved by a human.

No production access is requested by this concept.

The pilot ask
1

Scope

One moment: the weekly choose, narrowed for opted-in households on the standard plans. Six weeks. Not the Diabetes Plan, not pricing, not the recipe range itself, not delivery.

2

Access

Your published recipe metadata and plan definitions, plus the field names for stated dietary needs, household size, nights per week and skipped weeks. No payment data. No health information. No customer records leave your systems.

3

Scorecard

Shortlists where the customer chose at least one of the five. New recipes tried that would not otherwise have been seen. Held cases a person agreed should have been held. And whether a CX lead would put their name to the reason attached to each recipe.

Fail any line of the scorecard and we change the design or stop.

Three ways to reply

Pick a verb.

Not “book a demo”. Any of these is a real next step, and the third is a perfectly good answer.

The unfinished pane

What is the one constraint we have got wrong?

Every concept is built from the outside. There is always something about how My Food Bag actually runs that we could not see. One line is enough.

Opens your mail app to assembl@assembl.co.nz. Nothing is collected by this page.

My Food Bag concept · it will say when it doesn't know